FAQ - Navigation

I inserted a new navigation map disc and now my system will no longer recognise the original map disc. How can I rectify this?

Once an upgraded map disc has been inserted into your navigation system, it can not recognise older map discs.

If you want to access the older map disc then a factory reset is needed. This reset can be done at the shop where you purchased the navigation system, or at an Authorised Service Centre.

Please contact your local Pioneer office to find your nearest Authorised Service Centre.

Contact Customer Relations

If you cannot find an answer to your question in our FAQ please contact our customer relations team:

Telephone: 0870 600 1539 or 0330 123 1240, 9am to 5pm Monday to Friday.
Email: Send an email.

Please be aware that it may take time to respond to an email enquiry, so we do advise that you do read the FAQ section thoroughly to make sure your question has not been previously answered.

Pioneer Service Centres

Find an authorised service centre near you