Home > Support > FAQ > Navigation > question / answer

FAQ - Navigation

Issues with NavGate feeds software

The PC or laptop must have an SD card reader either in built or external. For models AVIC-F500BT / F700BT / F710BT / F900BT / F910BT / F9110BT you must firstly insert the SD card into your Navigation unit and then boot the system up. this will place a small piece of data (cookie) on the card, which identifies your particular Navigation unit. This is not necessary for the AVIC-F10BT or 310BT. Remove the card and insert into your PC's SD card reader and you will now be able to use the POI base software to load the SD card with speed camera and POI data. Once updated, safely remove the SD card and insert into your AVIC system. If you have an F310BT or F10BT you will see an immediate update screen. For all other models please press reset on the front of the unit and re-boot.

Contact us

Can't find what you're looking for?

Looking for general support or troubleshooting? Contact Customer Relations:
Phone: 0870 600 1539 or 0330 123 1240
Opening hours are: Monday - Friday 9.00 AM to 5.00 PM
Email: Customer Relations using the contact form here

Does your product need repair? Contact your nearest Authorised Service Centre:
Authorised Service Centre's in the United Kingdom

Rate this page: