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FAQ - HDD & DVD Recorder

How do I reset Guideplus+?



  • Enter the basic setup menu of the Guideplus+ and change your country. Return to your normal TV screen to enable your system to do a refresh of the Guideplus+ data by erasing all previous information.
  • Enter the Guideplus+ menu again to check if the Guideplus+ data has been erased and go to the Guideplus+ setup menu where you can re-insert the correct settings.
  • Be aware that it might take a day before all data is completely restored.
  • You can also reset the recorder to its factory settings. Make sure that the recorder is on, use the front panel buttons and empty the disc tray. Press and hold STOP and press simultaneously on the STANDBY/ON button. The recorder will turn off and the settings will be reset.

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