FAQ - HDD & DVD Recorder

How am I supposed to update the Guide+ now analogue is no longer available in my area ?

Regrettably once the analogue signal has been terminated in your area the device you will only be able to update the Guide+ information from Eurosport on SKY Digital or Plus. Alternatively, you can switch to the Digital EPG Guide on the DVR, which is accessible from the 'Basic' section of the 'Initial Setup' menu providing your recorder has an in built DTV tuner. If your recorder does not have an DTV tuner then it is possible to connect a separate digital freeview box to your recorders scart connection. This will enable you to make recordings from digital TV but will require a manual timer recording set everytime.

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Looking for general support or troubleshooting? Contact Customer Relations:
Phone: 0870 600 1539 or 0330 123 1240
Opening hours are: Monday - Friday 9.00 AM to 5.00 PM
Email: Customer Relations using the contact form here

Does your product need repair? Contact your nearest Authorised Service Centre:
Authorised Service Centre's in the United Kingdom

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