FAQ - General

Where can I purchase service parts or instruction manuals?

Instruction manuals are now available on the support page of your product. Search for your support page here

If you wish to buy service parts, then please contact our mail order retail spares company, Connect Distribution (aka For Our Health) on 0844 5572 510.

Contact Customer Relations

If you cannot find an answer to your question in our FAQ please contact our customer relations team:

Telephone: 0870 600 1539 or 0330 123 1240, 9am to 5pm Monday to Friday.
Email: Send an email.

Please be aware that it may take time to respond to an email enquiry, so we do advise that you do read the FAQ section thoroughly to make sure your question has not been previously answered.

Pioneer Service Centres

Find an authorised service centre near you