FAQ
Car Entertainment
Car Audio (16)
- When using a USB / SD card why does my unit not resume the audio playback from the point I was last listening to when I switch the unit back on ?
- How do I activate AUX on my car stereo?
- When I have an incoming call, why does the name of the caller does not always appear on the screen of my car stereo?
- How do I stop losing my channel presets or sound settings when the car stereo is switched off?
- How do I connect (or pair) my Bluetooth mobile phone to my in-car Bluetooth unit?
- Whilst making a Bluetooth call, the receiver hears an echo when I speak, whilst I hear them perfectly. What are the possible causes of the echo?
- Which steering wheel remote control and display driver adapter do I need for my car stereo?
- Which car stereos and navigation systems have the mute function?
- Can I adapt the sound of my car stereo or navigation unit to the speed of the car?
- Which subwoofer enclosure matches my subwoofer?
- Can I plug a portable MP3 player or walkman into a Pioneer CD Tuner?
- Can I connect an iPod on the front of my car stereo or navigation unit?
- Is my phone compatible with my car stereo and what Bluetooth features do I have access to?
- Why are not all mobile phones (e.g. PDA's with Windows OS) supported by Pioneer BT products?
- The colour of the display of my car stereo changes every 10 seconds. How can I switch this setting off?
- The display of my DEH-P70BT or DEH-P55BT shows ‘Error Code 80’. What should I do?
Navigation (19)
- When searching for my local “Supermarket” my sat nav system will not display Tesco’s, Sainsbury’s, Asda and Morrison’s etc and appear to only show “Supermarkets” in Europe.
- Why do I get message “Screen Image may appear reversed” after start-up.
- When using a USB / SD card why does my unit not resume the audio playback from the point I was last listening to when I switch the unit back on ?
- Issues with NavGate feeds software
- I cannot get the POI base software to synchronise
- My Navigation discs appears damaged. What can I do?
- Where can I obtain speed camera info for my navigation unit?
- How do I know which navigation system a map disc is compatible with, as well as which countries a map disc covers?
- My navigation unit takes the wrong exit on a roundabout. How can I rectify this?
- What is the difference between your available navigation systems?
- The navigation map data seems to be out of date as there is information missing or wrong. How can I get up-to-date information?
- I inserted a new navigation map disc and now my system will no longer recognise the original map disc. How can I rectify this?
- Does my navigation unit have a dual zone function (rear screen display)?
- Which compressed video formats (like Divx, MPEG4, etc.) can I play on my AVIC-F500BT, AVIC-F700BT, AVIC-F900BT?
- My navigation unit provides me with the wrong map distance. How can I rectify this?
- When I re-installed my navigation system in another car, it did not work properly. What should I do?
- Can I play a movie on a Pioneer navigation unit?
- Can I download application software and POI’s for AVIC-S1 and AVIC-S2?
- I have no TMC reception. How can I restore it?
Car Multimedia (1)
Car Speakers (1)
DJ Products
DJ CD/DVD Deck (1)
DJ Mixer (1)
DJ Effector (1)
DJ Accessory (24)
- What are the system requirements for installing DJS software?
- DJS: I have DJ BOOTH installed. Can I still use the DJS trial version?
- Can I connect a MIDI control device, such as a Vision Sonics DAC-3 or a Hercules controller, to my DJS?
- How many computers can I install the DJS on?
- A message saying 'The installation key is incorrect' is displayed and the DJS software cannot be installed. (DJ, software, error). What should I do?
- I have to re-install DJS to the same computer. Can I save my MP3 files, destinations and preference settings when I uninstall?
- Does the waveform and BPM data for my DJS take up much space on the hard drive?
- Does DJS support VBR?
- Where can I buy the DJS software?
- What are the supported sampling rates on DJS for line ripping?
- Why does it take so long to import an MP3 file or conduct CD-DA ripping with my DJS?
- A message saying 'Insufficient disk capacity' comes up and prevents DJS from installing. How can I rectify this?
- Can I connect my DJS to a DJ effector?
- What do I need to be able to DJ with the DJS from my laptop, i.e. sound card, controller, better audio driver, etc.?
- Can I import a song while DJS is in play mode?
- Can I pre-program a single command with my DJS that will do a multi-effect launch?
- The message 'Unable to connect to the Internet' comes up when trying to obtain CD Information with the Ripping function from DJS. What should I do?
- Even after going through the user registration and entering the registration ID, DJS still won't start up. What should I do?
- Can I use my DMP as a controller for DJS?
- How do I synchronize multiple songs with DJS?
- The message 'Log in to your computer in the administrator's account' appears when I try to install DJS. Does this mean DJS cannot be installed?
- Why doesn't the DJS detect all my MP3 files?
- Can I use MP3 files from an external hard disc with my DJS?
- I have two different soundcards. May I use these with DJS, or is a sound card with two outputs necessary?
Home Entertainment
Television - KURO (24)
- I have heard that Pioneer is pulling out of the flat screen TV market, is this true ? and how will the effect warranty support and future parts supply ?
- I am getting the error code "E-01" with my G3 (PDP-433HDE / PDP-503HDE) , what can I do about it?
- I am experiencing an HDCP error message when connecting to SKY HD via HDMI
- Why is it not recommended to show static images on a plasma for a long time?
- How do I activate the full screen mode on my plasma via HDMI?
- Which PC resolutions are supported by Pioneer home plasmas?
- Can I use my plasma remote to control other devices?
- Can I replace the media receiver of one plasma by another media receiver (that supports PiP and PaP)?
- I have an error message on my plasma 'Aerial Short Circuit'. What should I do?
- When I try picture in picture on my plasma, I get 'D_ _ _' and no picture on my second screen. What should I do?
- What is the difference between HD Ready and Full HD?
- What is HDMI and HDCP?
- What are the best settings for my plasma TV?
- I don't get any sound or image when I use the HDMI input of my plasma. What should I do?
- What is the difference between the flat screen TV's I'm interested in and which accessories do I need?
- What is the noise that I hear coming from my plasma screen?
- What is the ideal viewing distance from my plasma TV?
- How do I get surround sound via my plasma speakers?
- Where can I find a longer system cable for connecting the media receiver and my plasma screen?
- Is it possible to connect my plasma to a PC through the HDMI input?
- Can I get a longer power cord for my plasma?
- Is my Pioneer plasma screen with HDMI input or component input HD Ready?
- Which accessory fits my plasma screen?
- How do I remove after image from my plasma?
HDD & DVD Recorder (21)
- My Guide Plus system has stopped working with my DVD recorder and I can not select a host channel.
- How am I supposed to update the Guide+ now analogue is no longer available in my area ?
- Is it possible to copy music files from the Digital Jukebox on my DVD recorder to CD-R or CD-RW?
- Can I download firmware for my DVD recorder?
- How do I connect and install my receiver with my DVD recorder?
- Is it possible to connect an external hard disc with USB to my DVD recorder?
- Is there a maximum period for the Pause Live TV function on my DVD Recorder?
- What is video upscaling and how should I use it?
- How can I make a recording on my DVD recorder from an external component?
- What is Pause Live TV?
- Can I play, copy or record DivX files on my DVD recorder?
- How do I get my GUIDE Plus+ to work?
- Which external hard disc can I connect to my DVR-940HX DVD recorder and what can I do with it?
- How do I edit or delete timer recordings using GUIDE Plus+ or EPG?
- How can I reset my DVD Recorder or player?
- What is the difference between Video Mode and VR Mode?
- How do I cancel a present timer recording?
- How do I reset Guideplus+?
- When recording a programme using GuidePlus+ on my DVR-530H or DVR-630H, why is the title name from the grid not used for the recording on the HDD or DVD?
- How do I stop a recording which has been programmed with Guideplus+ and which has already started recording?
- GUIDE Plus+ sometimes blocks when 'Search / My TV' is used: how can I prevent this?
Blu-Ray - DVD Player (7)
- I am experiencing a problem when playing back of one or more Blu-ray films on my Blu-ray player
- Is Pioneer launching a blu ray recorder?
- How do you burn a Blu-ray firmware update disc as I have tried and disc is not recognised by my player?
- How can I set up my BDP-120 / 320 by HDMI for both picture and sound ?
- What is the difference between the DVD players and/or and Blu-ray players I'm interested in?
- Which DivX versions are supported by Pioneer DVD players?
- Why does my DVD player not read DVDs with MP3?
Amplifiers/Receiver (8)
- How can I get surround sound from my from SKY HD through my A/V receiver connected by HDMI?
- My picture is very dark when upscaling the receiver. What should I do?
- Sound is coming out of my plasma instead of the AV Receiver: how can I rectify this?
- What is the Midnight Mode function on my receiver?
- Is it possible to transfer audio and video signals of my receiver via the i.Link Cable?
- What is Bi-Amping?
- Can I connect my computer to the receiver via the RS-232 input?
- Can I use banana plugs to connect my speakers to my receiver?
Other Home Component (1)
FAQ Search
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Customer Relations
If you cannot find an answer to your question in our FAQ please contact our customer relations team:
Telephone: 0870 600 1539 or 0330 123 1240, 9am to 5pm Monday to Friday
Email: Send an email.
Please be aware that it may take time to respond to an email enquiry, so we do advise that you do read the FAQ section thoroughly to make sure your question has not been previously answered.
Pioneer Service Centres
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Where to buy TAD Speakers
All TAD Professional Speakers are distributed worldwide by:
Pioneer Electronics Service Inc.
1925 E. Dominguez Street
Long Beach, CA 90810
USA
Email: tad@pioneerservice.com
